Refund Policy
Last updated: 1/11/2026
Overview
At Qura Nutrition, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for refunds and returns.
Eligibility for Refunds
Refunds are available for:
- Unopened, unused products returned within 30 days of delivery
- Products that arrive damaged or defective
- Orders that were incorrectly fulfilled by us
- Duplicate orders (if not requested by you)
Refund Process
- Contact Us: Email support@quranutrition.com with your order number and reason for refund
- Return Authorization: We'll provide return instructions and authorization
- Return Shipment: Send the product back using the provided instructions
- Inspection: We'll inspect the returned item upon receipt
- Refund Processing: Refund will be processed within 5-7 business days
Refund Timeline
- Processing Time: 5-7 business days after we receive your return
- Credit Card: 5-10 business days to appear on your statement
- PayPal: 3-5 business days
- Bank Transfer: 7-14 business days
Non-Refundable Items
- Opened or used products
- Products without original packaging
- Expired products
- Digital products or consultations
- Shipping costs (unless return is due to our error)
Damaged or Defective Products
If you receive a damaged or defective product, contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Questions?
For questions about refunds, please contact us at support@quranutrition.com or visit our Returns & Refunds page for more information.